At JB Racks, we are committed to ensuring your order reaches you promptly and securely. Please review the details below for information on shipping times, costs, and processes. This Shipping Policy complies with all applicable Canadian consumer protection laws, including provincial consumer protection legislation and the Consumer Protection Act as applicable in your province or territory.
Free shipping: Shipping is free to major cities and standard delivery areas across Canada.
Non-standard locations: For orders destined for areas not serviced by standard carriers, please contact us for a shipping quote before placing your order. All quoted prices are in Canadian dollars (CAD).
Delivery times depend on your location. Use the table below as a guide:
| Location | Estimated Delivery Time |
|---|---|
| Major cities (e.g., Toronto, Vancouver, Calgary, Montréal) | 6 – 10 business days |
| Rural and regional areas | 10 – 15 business days |
| Pre-orders | Estimated dispatch date: TBC |
If a bundle contains both in-stock and pre-order items, the entire bundle will be shipped once all items are available.
Purchasing covered priority shipping ensures your order is dispatched quickly, and covered shipping guarantees a replacement for lost or stolen items.
While we do our very best, sometimes issues can occur during delivery. Should your package experience a delivery problem (such as being lost or missing), we will lodge an inquiry with the carrier to investigate and determine what happened.
If you purchase covered shipping and, after our investigation, your item is confirmed as lost or stolen, we will send out a replacement immediately. If you choose not to purchase covered shipping, we may be unable to guarantee a replacement depending on the circumstances of the loss.
Orders are typically processed within 1–2 business days after payment is received.
Once your order is shipped, you will receive an email with a tracking number so you can monitor the delivery progress.
We take every precaution to ensure your items arrive in perfect condition. If you encounter any issues:
Notify us within 7 days of receiving the product. Provide clear photos of the damage and the packaging. We will arrange for a replacement or repair and cover all associated shipping costs.
If you believe your order is lost, contact us immediately. We will work with the carrier to investigate and resolve the issue as quickly as possible.
Address changes must be requested before your order is dispatched. Once an order has shipped, JB Racks cannot redirect packages. If a redirection is requested after dispatch, additional charges may apply.
If an order is returned to us due to an incorrect address provided by the customer, failure to collect the package from the carrier or postal depot, or refusal of delivery — you may be charged for re-delivery, or your order may be held pending resolution. Please contact us to arrange next steps.
Large or heavy items may require freight shipping, which could extend delivery times beyond the estimates above. Certain areas may not qualify for standard shipping options — please contact us before placing your order if you are unsure.
We can ship to Canada Post PO Boxes for eligible smaller items. Please contact us to confirm eligibility for your specific product before ordering to a PO Box address.
For any shipping-related questions or assistance with your delivery, please contact us.
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