JB RACKS – PRIVACY POLICY (CANADA)
Last updated: 23rd April 2026
This Privacy Policy describes how JB Racks Pty Ltd (ACN 660 480 946) (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ca.jbracks.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
This Privacy Policy applies to customers located in Canada and is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including the Act respecting the protection of personal information in the private sector (Quebec Law 25).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law, including PIPEDA and applicable provincial legislation.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances, and only to the extent necessary to fulfil those purposes. We will identify the purposes for collection at or before the time of collection.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you as an individual. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include:
• Device and browser information
• Information about your network connection and IP address
• Information regarding your interaction with the Services
Where required by applicable Canadian law, including Quebec Law 25, we will obtain your consent before collecting Usage Data through cookies or similar tracking technologies.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested.
• Advertising and analytics providers who help us understand how our Services are used.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information only for the purposes for which it was collected, or for consistent purposes. Our primary purposes for collecting and using personal information include:
• Providing Products and Services: to process your payments, fulfil your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange for shipping, and facilitate returns and exchanges.
• Marketing and Advertising: to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services, where you have provided your consent or where otherwise permitted by law.
• Security and Fraud Prevention: to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
• Customer Support and Service Improvement: to provide customer support and improve our Services.
• Legal Compliance: to comply with applicable laws, regulations, and legal processes.
We will not use your personal information for purposes that are not identified at the time of collection without first obtaining your consent, unless required or permitted by law.
Consent
Where we rely on consent as the basis for collecting, using or disclosing your personal information, you may withdraw your consent at any time by contacting us using the details below. Note that withdrawing consent may affect our ability to provide certain Services to you. We will not make withdrawal of consent a condition of service, except as required by law.
For Quebec residents: In accordance with Quebec Law 25, we will obtain your express consent before collecting personal information through technological means that identify, locate or profile you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services.
Where required by applicable Canadian law, we will obtain your consent before placing non-essential cookies on your device. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for the purposes described in this Privacy Policy. We require third parties to whom we disclose personal information to maintain appropriate privacy and security safeguards. Such disclosures may include:
• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
• With business and marketing partners to provide services and advertise to you, where you have consented or where otherwise permitted by law.
• When you direct, request or otherwise consent to our disclosure of certain information to third parties.
• With our affiliates or otherwise within our corporate group, for legitimate business purposes.
• In connection with a business transaction such as a merger or acquisition, subject to appropriate confidentiality obligations.
• To comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We do not sell your personal information to third parties.
Cross-Border Transfer of Personal Information
We are based in Australia and your personal information may be transferred to, stored or processed outside of Canada, including in Australia and other countries where our service providers operate. When we transfer your personal information outside Canada, we take steps to ensure that it receives a comparable level of protection, including by entering into appropriate data transfer agreements or relying on other lawful transfer mechanisms.
By using our Services, you consent to the transfer of your personal information to countries outside Canada, including countries that may not provide the same level of privacy protection as Canada. Where required by law, we will notify you of the countries to which your personal information may be transferred.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.
Children's Data
The Services are not intended to be used by children under the age of 13, and we do not knowingly collect any personal information about children without verifiable parental consent. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
Security and Retention of Your Information
We use reasonable and appropriate physical, administrative, and technical safeguards to protect your personal information against unauthorised access, use, disclosure, alteration, or destruction. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. When your personal information is no longer needed, we will securely destroy, delete or anonymise it.
Your Rights
Under PIPEDA and applicable provincial privacy legislation, you have the following rights in relation to your personal information:
• Right to Access: You may request access to the personal information we hold about you and information about how we have used and disclosed it.
• Right to Correct: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Withdraw Consent: Where we rely on consent, you may withdraw your consent to our collection, use or disclosure of your personal information at any time, subject to legal or contractual restrictions.
• Right to Complain: You have the right to make a complaint to the Office of the Privacy Commissioner of Canada (OPC) or the applicable provincial privacy commissioner if you believe we have not complied with applicable privacy law.
For Quebec residents: In accordance with Quebec Law 25, you also have the right to data portability (to receive your personal information in a structured, commonly used technological format) and the right to de-indexation (to request that we cease disseminating your personal information or that hyperlinks be de-indexed, in certain circumstances).
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within 30 days, or as otherwise required by applicable law. We may need to verify your identity before responding to your request. We will not charge a fee for access requests unless the request is excessive or repetitive.
Managing Communication Preferences
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you, or by contacting us directly. In accordance with Canada's Anti-Spam Legislation (CASL), we will only send commercial electronic messages to you with your express or implied consent, and each message will include an unsubscribe mechanism. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
Privacy Officer and Complaints
We have designated a person responsible for our compliance with this Privacy Policy and applicable privacy legislation. If you have questions, concerns or complaints about how we handle your personal information, please contact us using the details below.
If you are not satisfied with our response, you have the right to lodge a complaint with:
Office of the Privacy Commissioner of Canada www.priv.gc.ca | 1-800-282-1376
Quebec residents may also contact the Commission d'acces a l'information du Quebec (CAI) at www.cai.gouv.qc.ca.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
JB Racks Pty Ltd (ACN 660 480 946)
Address: 81 Pine Avenue, Glenelg North SA 5045, Australia
Email: support@ca.jbracks.com
